PUBLIC EXPECTATION vs GVT. SERVICE
What is the gap between public expectations and government service?
In this Friday breakfast conversation marking the close of Customer Service Week, we explore how Kenya can build a more responsive, accountable and citizen-centred public service.
We also look at the role of training, research and technology in improving service delivery, and what the public needs to know about courses offered at the Kenya School of Government.
Our guest is Prof. Nura Mohamed, Ph.D., EBS, Director General of the Kenya School of Government. Catch the full conversation here anytime.